Inhouse repairs
When a computer has been sent back for repairs, the problem must be found and solved swiftly. Any delay costs money and damages your reputation. In order to carry out this process correctly and rapidly, and to spend less time on each PC, your service employees must have trustworthy and complete diagnostic solutions at their disposal.

Ultra-X can supply these complete solutions for repair centers. A diagnosis program with a burn-in test is automatically carried out. After the problem has been solved, a final check is completed to determine whether the problem has been completely corrected. At the same time, a results report is filed or printed for the customer, so that he can see exactly what the problem was, and how it was solved. Ultra-X collaborates closely with the customer in order to create this solution within the existing procedures and infrastructure.

Field departments (Onsite repairs)
If a repair job has to be carried out on location at the customer, various factors influence the success of the process. The solution has to be found quickly, and usually the work situation is static. Furthermore, the customer often enjoys watching the repair work. Therefore, it is essential to work in a swift and professional manner, in order to optimize the quality of the service. Performing a swift diagnosis is the solution here. While the software carries out its work, the fieldworker can focus on the customer.

Ultra-X offers this solution at various levels. Furthermore, it is even possible to supply or implement the Ultra-X diagnostic solutions within a new system. In such a case, the helpdesk can instruct the customer directly on how to carry out the hardware test, without the presence of field-worker. This not only saves time, but also a good deal of expense.