Computers are the the hands and feet of the Worlds working population. In many ways they are comparable to humans, also in the sense that they suffer from health problems from time to time. They are 'faulty' for the user. Faulty computers are an enormous cost item for organisations. In addition to repair costs, the user also becomes less effective for some time. There are also shipment costs, which add up. In order to reduce these costs somewhat, a government institution with 55,000 PCs has employed the expertise of Ultra-X. Objective: an effective diagnosis, which quickly shows whether something is wrong with a computer, and if so, what is the matter. The very first test already showed that the number of computers which was actually faulty was not high.
Ultra-X devised a solution which allows computers to be tested directly and quickly, on location. A special network box allows every computer to be analysed for defects externally. If a defect is found, a test report is automatically generated which clearly describes the seriousness of the problem. By far the most cases turn out to be problems which can immediately be resolved, such as a simple software setting, or a user fault.
The Ultra-X Quick Detection Tool led to the following results:
In other words, for this client, the new solution led to enormous savings for staff, logistics and computer costs.